When it comes to customer service, Woodpecker Tree Care Ltd. values transparency and efficiency. It’s important to us that you are informed, and understand how we handle your requests for our services. Here is what you can expect when you hire Woodpecker Tree Care Ltd.:
- Making Contact
- Visit or Consultation
- Receiving An Estimate
- Getting to Work
- Billing
- What if It’s Urgent?
This process may differ slightly, depending on the services your require. You can review our services on our website, and we can give you an idea of what to expect based on your needs once you contact us.
Making Contact
The best way to get in contact with our experts is either by phone, email, or our website request form. We check our messages every work day at 7am, and will get back to you as soon as possible. We would appreciate if you leave us your name, address, best method of contact, and an idea of the work you would like us to do.
Visit or Consultation
After we get in touch, one of our experts will schedule a time window to drop by your property for either a consultation or free visit. You do not have to be home or present for the visit or consultation, but you are most definitely welcome to participate.
These are the faces you will most likely meet during your visit.
This is a wonderful time to alert us of any hazards that may not be obvious. For example, we need to know about any underground septic tanks or gas lines before we can get to work.
If you know what you would like us to do, then we will provide a free visit to discuss a plan with you. If you don’t know what you want to do with your tree, then we will provide our consultation service and give you expert advice based on our observations (for a consultation fee).
If you are not home at the time of our scheduled visit, we may inspect your tree solo (with permission) and give you an update by email.
We group visits and consultations together based on location, in order to keep visits free and consultations affordable. We will schedule our visit based on the next time we plan to head to your area. Our experts can potentially make alternative arrangements if necessary.
Receiving An Estimate
After we get to know your tree, our experts will consult with one another and come up with a plan. Rory will send you an estimate by email, broken down piece-by-piece so you know exactly what you are paying for.
At this stage, you will need to make some choices that impact your total estimate. We are happy to clean up after a job, and our rates differ depending on if you would like:
- A thorough clean up,
- Just brush chipping (best value), or
- Brush left on site.
If you would like wood cut to firewood length, carried off the property, or left on site, that will also impact your estimate.
We can answer any questions about the estimate before getting to work.
Getting to Work
Once you approve our estimate, we will book a time to get to work on your property. We will introduce ourselves to you before we get started, and go over what we are about to do. You do not have to be home when we are working. If you are not home, we can provide you with updates throughout the job and after it’s finished if you wish.
We may ask that your vehicle(s) be moved if they are in danger of being damaged, or if we need to bring our vehicles closer to the property.
We understand that it’s not every day you see someone up a tree, and welcome spectators as long as they are at a safe distance from the work site and active equipment.
Billing
Rory will send you an invoice by email, which can be paid by either cheque or e-transfer. It is likely that you will not receive an invoice immediately after the job is completed, as we tend to schedule our office days around the weather. If you have any questions or concerns about your bill, we would be more than happy to answer them.
What if It’s Urgent?
If there is an acute hazard situation (such as a tree fallen on a home), or a construction deadline, we may skip some of these steps and head straight to work. Talk with our experts to discuss what we can do for you in an urgent situation, and we will get to your property as soon as we can.
